5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors employ security guard companies they have a picture in mind of what their contract security force will look like, but too often what they get isn’t what they pictured. What we have discovered is that most security guard businesses are capable of providing the support that property supervisors want, but too often do not because of a lack of continuing excellent control processes.
Safety guard businesses are unlike any seller a property manager usually hires. If you employ a painter, then you can see whether they do their jobs by looking at the walls. However, when you employ a security guard business, how often can you see if the protector company is performing their job including running background checks and drug screenings, providing great training for your guards, and effectively monitoring and supervising your defenses. In most cases they probably are, but it is important to employ a system of verification and quality control to ensure that issues connected with the deficiency of performing these jobs don’t start to occur.
In this article we’ll discuss five (5) simple actions to enhancing your safety guard service and achieving what you picture as your ideal keyholding.
Screen Your Guards Qualifications
In most states, guards have been mandated to have a predetermined amount of training before they could start working as security guards. If your condition is among those states, ensure your security guard company is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the sort of training that is being provided by your security company and inquire does it look adequate.
Additionally, is the security guard company performing background and drug screenings on all your guards until they send them to your property? If they’re, they should be providing you with verifications. Otherwise, why?
Another excellent method to display if the protector is a fantastic match for your house is to conduct a brief”interview” to get a sense of the guard and also to describe your expectations. This first conversation can tell you a lot on what to expect from that shield and it provides you an opportunity to ask another shield if you think it is essential.
Evaluate Guard Training
Although most security guard businesses have an extremely comprehensive orientation that introduces every shield to the business itself, in many circumstances the shield’s orientation to his delegated land isn’t quite as complete. We predict the orientation for the delegated land”Website Specific Training”. Find out what your site specific training looks like:
• Does it occur at your property?
• How long is each officer educated?
• How long does the security company double lender?
Determine the answer to each of the questions and be certain they fit with what you believe is adequate. You should even consider sitting in on your safety guard business’s orientation and your site specific training to get an understanding of what goes on preparing a shield to operate in your property.
Inspection Your Guard’s Supervision
Protect supervision is among the more important factors of good security guard support. When security businesses provide poor oversight, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Deficiency of oversight also removes the chance for the protector to understand and better understand their duties. If the guards aren’t being supervised, they start to feel their job isn’t important and they start to find themselves as less of a region of the security team. When guards don’t feel as part of your team it generally contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, onsite managers may not be included. If your contract does not require on-site supervision, how does your security guard company remotely oversee its defenses? Outside the normal security company field supervisor spot checks, the two methods of distant oversight that prove most effective are:
If your guards are required to make rounds of your property, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a distant way of monitoring the guards while they’re in your property. These tracking systems permit the security guard business to track the time and log the action of these guards while they’re making rounds to various areas in your property. Many Officer Tour Tracking Systems can create reports which enable the safety guard company to quickly get an understanding of if the protector is making rounds. The property manager should also be provided with an updated version of those reports. Manufacturers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that having a system for guards to check in regularly with the safety guard company provides a method of earning certain each guard is secure and alert. Using guards check-in regularly with the safety guard business, at least every 30 minutes, guards believe their security is important and being awake and alert is an important part of their job.
Expand Your Guards
After hours inspections of your defenses are always great ways of finding out just what is occurring with your safety while you aren’t there. Through these inspections, be sure to ask your safety guards questions about their responsibilities and duties to ensure they know their jobs. In reality, we suggest having your safety guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) by a licensed security consultant as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Bear in mind, when choosing a security consultant be confident the consultant isn’t actually a security guard business. If so, your audit is guaranteed to develop issues with your existing security guard business.